Our promise to you

Our supporters are incredibly important to us – it is only thanks to you that we are able to keep our doors open and continue transforming lives through guest-centred care, offering independence coupled with expert care and support. 

The fundraising team is here to raise money to fund the work we do – but we can’t do it without you. You support us in all kinds of valuable ways – whether it’s giving up your time, donating money, goods or services, or spreading the word about what we do.  

As a charity, we believe you need to know that we're using our resources effectively. That's why we make these promises to you: 

Tell you about the amazing difference you’re making to the lives of people with MS and long term conditions  

There’s nothing we love more than sharing our guests’ stories and the impact that Leuchie’s unique and empowering short breaks are having on their lives – thanks to you! We’ll provide information about our work and our finances so you can see how your money is being spent and what a difference you're making. 

Follow the highest standards in fundraising 

We're committed to maintaining the highest possible standards in our fundraising. That's why we're registered with the Scottish Fundraising Regulator, OSCR, and the Institute of Fundraising and constantly review our fundraising practices to make sure they are legal, open, honest and respectful. 

Always keep your personal information safe 

We'll never sell your data, and we're always transparent, open and honest. We’ll protect the information you give us and comply with the law around personal data. 

Let you know about new ways that you can help support Leuchie House  

We'd like to keep in touch with you about the life-changing difference that, together, we're making for people with MS and other long term conditions. We’ll tell you why we need your support, but we understand that it’s your choice whether to give money or help us in other ways. 

Always give you the power to decide how we contact you 

You're always in control of how we contact you. We'll make it clear and easy for you to choose how you hear from us and you can change your contact preferences at any time and we will respect your choice.